Refund policy

Return and Refund Policy

Thank you for shopping at Artzone. Because each piece of art is custom-printed and handcrafted individually for you, please review our return, refund, and replacement policy below.

Damaged, Defective, or Incorrect Items

We stand completely behind the quality of our artwork. If your order arrives damaged, has a manufacturing defect, or is not the item you ordered:

Please contact us within 7 days of delivery at support@artzoneprints.com.
Include your order number and clear photos of the damaged artwork as well as the packaging.
Resolution: We will promptly send a free replacement or issue a full refund to your original payment method. You will not be responsible for any return shipping costs for defective or damaged items.

Buyer’s Remorse & Change of Mind

Since all items are made-to-order specifically to your size and specifications, we do not accept returns, exchanges, or offer refunds for buyer’s remorse or incorrect size selections once production has begun. We strongly encourage you to review the sizing guides and double-check your order before checking out.

Order Cancellations

Orders are sent to our production queue very quickly. If you need to modify or cancel your order, please contact us within 2 hours of placement. Once an order has entered production, it can no longer be canceled or intercepted.

Refund Processing Time

Once an approved refund is processed, the funds will be credited back to your original method of payment within 5 – 7 business days. Processing times may vary slightly depending on your bank or credit card issuer.